Term & Conditions


For use of Citisnagging website.
In these terms and conditions ‘We, our and us’ refers to Citisnagging. Below are some other definitions for clarity of use.
Contract – The agreement between the client and the service provider pursuant to the terms herein.
Services – the service advertised including the report.
Report – the report prepared by Citisnagging in relation to the property.
Property – the inspection address provided via the client.
Client – the person or company placing an order either for themselves or acting as an agent.
Order – the description of services provided.
Fee – as specified, less any funds paid in advance.
Deposit – funds paid in advance of inspection.
Key Collection/Access – the location at which they key can be collected in order to obtain access to the property.
Inspection Date – Means the date specified on the order.
Payment Date – Means as specified on the invoice.
Invoice – means a document detailing fees involved.
Cancellation Fee – means 50% of the fee and any deposit, providing a replacement inspection is booked. Full inspection fee will be due if not.
Email – Means a reference to written correspondence.


We agree to supply a comprehensive report subject to these terms and the client indicates their acceptance by booking an inspection.

Client Obligations

It is important that the client has provided us with correct, accurate information at the time of booking.
To include access to the property for any Citisnagging employee on the arranged inspection date.
The correct size of property must be provided for us to charge an accurate fee. Where the property is found to be larger than advised, the client will be obliged to pay the difference. Our fees are related to the number of bedrooms and the description according as to how the house/apartment is sold. Therefore, any habitable rooms located above ground floor are to be classed as bedrooms.

If we are unable to complete an inspection for any reason, we have the right to suspend services until the issue can be resolved.
We shall not be liable for any costs or losses as a result of a client’s breach of obligations.
Full access to the property should be granted for the duration of the inspection, at the agreed time. Our inspectors cannot wait at the property if arrangements made at the time of booking are not met.

Inspection Date

Once a deposit is paid, the date will be reserved.
The client will forfeit the deposit if the inspection is cancelled within 2 working days prior to the arranged inspection date and a cancellation fee will be levied.
The client must provide as much notice as possible but not less than 2 working days, notice of cancellation.
We reserve the right to offer an alternative date due to unforeseen circumstances. The customer will be notified as soon as possible.

Inspection & Report

We agree to provide an accurate, detailed report using our best knowledge and expertise, this may not always be possible due to varying factors such as; access, visibility, or human error. We take no responsibility for any issues missed or mis-represented.
Our inspector will report upon the main aspects of the property to an accepted benchmark quality standard, usually NHBC both internally and externally, referring to individual warranty technical standards where applicable, building regulations and on occasion making recommendations for improvement. Other warranty standards may differ from the NHBC and clients should seek advice from the inspector as to the differences and how this may affect them.
Where applicable, recommendations to the gardens, boundaries and any potential environmental impacts may be considered and comments/questions raised of the builder within the report, in addition to any potential for further investigation by others arising from he inspection will be identified.
A Re-inspection is a separate, additional service whereby the inspector will re-visit the property with the original report, checking which issues have been dealt with and those that remain outstanding.
Citisnagging is not licensed or certified as an electrical or plumbing company, we do carry out basic checks on the electrical sockets and heating systems; we will not to be held accountable past this point or responsibility. We also add that this is not a structural survey and we are not responsible for any inaccuracies.
Full client cooperation is expected in all matters relating to the booking and the service provided.

Price, Payment & Deposit

The client agrees to submit full payment prior to the inspection date, the report will only be released providing full payment has been made.
Payment should be made either by bank transfer (bank details to be shown on the client’s invoice) or by card via telephoning the office or alternatively, we may be able to provide a card payment facility on site.
Where the client’s payment fails to process, an administration charge of £25.00 will be levied and payable within 7 days from notice provided by us.
As per Client Obligations, Section 3; If the property is found to be larger than the client advised, the client agrees for us to amend the invoice.
Should the client wish to cancel, they should notify us via email. If a deposit has been paid and cancellation is received within 24 hours, the deposit will be refunded, anything after this is non-refundable.
On the date of inspection, if access is refused, the property is not fit/ready for inspection or we are asked to vacate part way through, the full inspection fee will apply, unless the client re-books an inspection, in which case a 50% aborted visit fee will stand.
Providing full payment has been remitted, the report can be released on site. In the event of full payment being outstanding, the report will follow via email once payment has cleared.

Thermal Imaging

It is understood that favourable conditions are required to conduct thermal imaging. No refunds or discounts will be processed if the weather prevents us from carrying out the thermal imaging element of the inspection.


If a client has a complaint reference the report, they should contact us in the first instance via email. We agree to follow our complaints procedure, keeping the client informed.


Either party may terminate the agreement/contract by giving the other party written notice.

Should the customer fail to pay any amount due under the contract and by the payment date, we reserve the right to cancel.

On termination of the contract, the client will pay to us all outstanding monies due. In the event the client advises cancellation less than two days prior to the inspection date, 50% of the inspection fee will be due. If we attend site 100% of the fee will be due (see item 6 – price, payment & deposit).


We reserve the right to change any part of this agreement without notice and your use of the website (or your consent to our Terms and Conditions) will be deemed as acceptance of this agreement. We recommend our clients regularly check the terms and conditions of this agreement. We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

Limitation of Liability

We will under no circumstances be liable for indirect, special or consequential damages, loss including damages, any loss of business, revenue, profits, death, personal injury, fraudulent misrepresentation, breach of terms implied by section 12 of the Sale of Goods Act 1979 of data in relation to the use of the website or the report.


All intellectual property of Citisnagging such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics of functionality of the website remain the property of Citisnagging. By using the website you agree to respect the intellectual property rights of Citisnagging and will refrain from copying, downloading, transmitting, reproducing, printing or exploiting for commercial purpose any material contained within the website.


The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained within the website is provided on an? As is? Basis with no warranties expressed or otherwise implied relating the accuracy, fitness for purpose, compatibility or security of any components of the website. We do not guarantee that using the website will be error free.

Third Parties

The website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibilities for and will not incur any liability in respect of their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

The rights of the parties to rescind or vary the contract are not subject to consent from any other party.


If any provision or part provision of this agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Data Protection policy

By sending a cheque for £2, we will provide all data held on any individual by this company, no financial data is kept. Under no circumstances will we share any client information, financial or otherwise (except for third-party payment providers, to enable card payments).

Force Majeure

Your Citisnagging Inspector(s) will endeavour to arrive to the property at the designated time agreed, however we shall not be held liable for being later than this due to traffic or other unforeseen circumstances. We will always endeavour to keep the client informed.

Governing Law & Jurisdiction

This agreement will be governed by the laws of England and any user of the website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

The contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter of formation shall be governed by and construed in accordance with the law of England & Wales.

Each party irrevocable agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual dispute or claims) arising out of or in connection with the contract or its subject matter of formation.